Any fraudulent chargeback, or any chargeback initiated without first contacting Hacker Peptides to attempt resolution, may result in permanent account termination, reporting to fraud-prevention networks, and legal action — including full recovery of all fees, costs, and damages. Hacker Peptides retains dedicated legal counsel for all chargeback matters.
This policy governs all purchases made through hackerpeptides.com. By placing an order, you acknowledge and agree to the terms below. Hacker Peptides takes chargeback activity seriously and maintains dedicated legal counsel to investigate, contest, and pursue remedies for all invalid or fraudulent chargebacks.
Before You File a Chargeback
Do I need to contact Hacker Peptides before filing a chargeback?
Yes — this is required. Contact us at **@************es.com before initiating any chargeback with your bank or card issuer. Include your order number and a description of the issue. We respond within 3–5 business days and resolve most issues quickly and fairly. Filing a chargeback without first contacting us is considered bad faith and will trigger account suspension and potential legal action.
What happens if I file a chargeback without contacting you first?
Your account will be immediately suspended and blocked from all future purchases until the matter is fully resolved. Hacker Peptides retains dedicated legal counsel and will contest all chargebacks with complete documentation — including order records, IP logs, tracking data, and checkout confirmations. You may also be held responsible for all fees and costs described below.
What are valid reasons for a chargeback?
Chargebacks are intended for genuine billing fraud only — not general disputes. Valid reasons include an unauthorized transaction confirmed by your bank, a duplicate charge we have not corrected after being contacted, or a verified processor-level billing error. Most issues can and should be resolved directly with us first.
Chargeback Disputes & Evidence
What reasons will result in a disputed chargeback?
Chargebacks filed for the following reasons will be actively contested and may be reversed:
- Claiming non-delivery when carrier tracking confirms delivery
- Filing a dispute before carrier investigation timelines have passed
- Package theft or misdelivery not reported to us or the carrier first
- Dissatisfaction with product appearance without evidence of a fulfillment error
- Claims involving reconstitution, dosing, or biological outcomes — all products are for research use only
- Claims that a product "did not work" — research chemicals carry no performance guarantee
- Buyer's remorse, change of mind, or ordering errors
- Attempted cancellation after an order has been processed or shipped
- Incorrect shipping address provided by the customer
What does Hacker Peptides submit when disputing a chargeback?
We compile and submit comprehensive evidence to your card network, including: order invoice and IP address logs, billing and shipping address verification, checkout records confirming acceptance of our Terms of Service, fulfillment records, tracking and delivery confirmation, and full customer communication history. This documentation regularly results in chargeback reversals in favor of Hacker Peptides.
Consequences & Financial Liability
Will my account be restricted if I file a chargeback?
Any account associated with a fraudulent or bad-faith chargeback will be suspended immediately and blocked from future purchases. The restriction remains in place until all disputed amounts, fees, and costs are paid in full and the matter is resolved to Hacker Peptides' satisfaction. We may also report fraudulent chargeback activity to industry fraud-prevention networks and other vendors in the space.
Are there financial consequences for filing a false or fraudulent chargeback?
Yes. Each chargeback costs Hacker Peptides approximately $35–$50 in processor fees, plus the loss of product and shipping costs. If a chargeback is determined to be invalid, false, or fraudulent, Hacker Peptides expressly reserves the right to recover:
- All chargeback processing fees charged by our payment processors
- The full value of the original transaction
- Time and labor costs associated with investigating and responding to the dispute
- Reasonable attorney's fees and legal costs
- Court filing fees and related litigation costs
- Any additional actual or statutory damages permitted under applicable law
We retain dedicated legal counsel and will pursue all available remedies including small claims court and civil litigation.
Does Hacker Peptides have a legal team?
Yes. Hacker Peptides retains dedicated legal counsel for chargeback review and enforcement. Our legal team reviews all chargeback activity on a case-by-case basis. If you file a chargeback that is later found to be without merit, you may receive formal correspondence from our legal team prior to any legal proceedings. Our legal resources exist to address bad actors — not good-faith customers who reach out to us first.
Resolving Issues Without a Chargeback
How can I resolve an issue without filing a chargeback?
Contact us at **@************es.com. We can assist with:
- Refunds where authorized under our Refund Policy
- Reshipment or replacement for verified fulfillment errors
- Correction of duplicate or erroneous charges
- Assistance with lost or delayed shipments through the carrier
Filing a chargeback before contacting us prevents us from helping you and triggers the consequences above. Please reach out first — we want to resolve your concern.
